During the pandemic caused by the coronavirus, there was a collapse of health centers. At that time, face-to-face healthcare was limited to extremely serious or urgent cases. This situation highlighted the need to promote telemedicine, an option that, thanks to technology, opens up new options for medical care and telematic monitoring both in health centers and hospitals.
A study carried out by ESADE and the Barcelona Health Hub shows that during the pandemic almost 100% of scheduled medical visits were carried out via telemedicine. In fact, in April 2020, 85% of outpatient consultations in many hospitals were done by phone.